Project in numbers
Team size: 15
Trial size: 100-150 patients
Project length: 8 months
Problem
Roche needed a patient-friendly Android mobile application to support SMA clinical trials by enabling reliable, real-world data collection directly from patients, beyond traditional clinical settings.
Industry
Pharmaceuticals and Life Sciences, with a strong emphasis on clinical trials, digital biomarkers, and mobile health solutions for neurological diseases.
Challenges
The project was delivered in a highly regulated medical environment, requiring deep understanding of clinical terminology, data quality, and compliance standards. A key challenge was translating complex scientific and clinical needs into a scalable digital product while coordinating multiple stakeholders across science, data, and delivery teams.
Business analyst role
I acted as the bridge between scientific experts and the delivery team, ensuring clear communication and shared understanding. I owned the end-to-end requirements process, managed and prioritized the product backlog, supported Scrum ceremonies, and delivered functional documentation. My focus was on aligning business, scientific, and technical perspectives to enable efficient and predictable delivery.
Delivered outcomes
Within eight months, the team delivered a production-ready mobile application for SMA clinical trials. The solution enabled structured and compliant collection of patient behavioral data, supporting Roche’s clinical research goals and improving access to high-quality real-world insights.
Project in numbers
Number of integrations: 10+ systems
Number of end users: over 1000
Project length: over 4 years
Problem
ABB Motion Services needed a unified and scalable way to manage product data related to motors and drives. Existing solutions relied on multiple applications tightly coupled with data sources, leading to inefficiencies, duplicated functionality, and frequent context switching for business users.
Industry
Industrial Manufacturing and Motion Services, with a focus on installed base management, enterprise data platforms, and API-driven system architectures supporting sales, maintenance, and repair operations.
Challenges
The project involved a large and diverse group of stakeholders representing multiple business applications, often with unclear or misaligned strategic goals. Additional challenges included low Scrum maturity on the business side and the need to transition toward more agile ways of working. From a technical perspective, ensuring data consistency across systems and defining clear ownership of requirements in a distributed landscape were critical complexities.
Business analyst role
My focus was on establishing an effective requirements elicitation and documentation process across multiple stakeholder groups. I introduced best practices for defining and communicating requirements to development teams, ensuring clarity and consistency of business needs, and improving backlog quality mostly on acceptance criteria level. I also supported the Delivery Manager in the Agile transformation, contributed to cross-system mappings, and helped align business expectations with a REST API–based architecture.
Delivered outcomes
My contribution resulted in a clear and repeatable requirements process, faster delivery of new functionalities, significantly improved communication between business and delivery teams, and a measurable increase in the overall quality of project documentation.
Project in numbers
Project team size: 20
Number of user stories created: over 100
Project length: 12 months
Problem
The Ministry of Finance of the Sultanate of Oman needed to extend an existing corporate tax system with new VAT and excise tax modules to support national tax reforms and ensure compliance with upcoming tax regulations.
Industry
Public Sector and Government Finance.
Challenges
The project was delivered in a highly regulated, legislation-driven environment, requiring strict adherence to tax laws and predefined documentation standards.
A major challenge was managing a large and complex backlog of over 100 user stories, with strong dependencies between functionalities that required careful sequencing and prioritization. Additional challenges included a broad stakeholder landscape, cultural differences, and the need to translate complex legal requirements into clear, implementable system specifications.
Business analyst role
My focus was on intensive analysis of legal and project documentation and translating it into clear, actionable requirements understandable for development and testing teams. In addition, I worked closely with the Product Owner on ongoing backlog management, priority definition, and continuous communication of risks and mitigation strategies. This collaboration ensured transparency, reduced delivery risk, and supported effective implementation of complex VAT and excise tax processes.
Delivered outcomes
My contribution enabled effective communication between legal, business, and technical teams, reduced ambiguity in requirements, and supported the successful implementation of a complex, regulation-driven system.
The project delivered extended VAT and excise functionalities integrated into the existing tax system, including a dedicated taxpayer portal with registration, approval workflows, and tax declaration assessment capabilities.
Project in numbers
Number of project estimates prepared for sales team: 25
Number of discovery workshops moderated: 10
Number of satisfied CEO’s: 1
Problem
Droids On Roids faced an inefficient and inconsistent project estimation process for external clients. The sales team owned the entire process, heavily involving technical roles, which led to organizational chaos, low estimation quality, and limited scalability. Company leadership identified the need for a structured, repeatable, and higher-quality approach to project valuation.
Industry
Software Development and IT Services.
Challenges
The existing process lacked clear ownership, defined roles, and standardized artifacts. Estimations were time-consuming, inconsistent, and difficult to scale. A key challenge was designing a process that balanced sales efficiency with technical accuracy, while fitting the company’s real resource and competency model.
Business analyst role
My focus was on redesigning the project estimation process end to end, defining clear stages, responsibilities, and decision points for each role involved. I worked closely with sales and technical teams to align business and delivery perspectives. I also created practical templates and tools, including estimation spreadsheets, budget planning models, and workload calculations based on team composition. In parallel, I actively supported sales activities by contributing to client estimations, participating in client meetings, and designing and moderating discovery workshops.
Delivered outcomes
Within three months, a new, structured estimation process was defined and adopted, tailored to the company’s capabilities and delivery model. The outcome included improved estimation quality, better collaboration between sales and technical teams, reduced organizational friction, and a more professional and predictable pre-sales process for external clients.
Project in numbers
Discovery duration: 6 weeks
Development time and “ready to use” solution: 4 months
Problem
A European industrial group specializing in the design, production, and sale of kitchens and storage solutions needed an internal system to monitor customer orders and track order fulfillment processes. This included installation at customer sites and post-sales service.
Due to aggressive timelines, the client wanted to validate whether a low-code platform (Mendix) could meet their functional and integration requirements.
Industry
Manufacturing and Retail, covering B2C.
Challenges
The project required fast validation of a new technology while operating under tight delivery timelines. Key challenges included a complex discovery phase with multiple stakeholder groups holding conflicting expectations, partial readiness on the client side for required integrations, and technical dependencies related to selected Salesforce modules.
Balancing speed, scope clarity, and technical feasibility was critical to the success of the proof of concept.
Business analyst role
My focus was on leading the discovery phase from day one by designing, organizing, and moderating workshops. I introduced and applied practical discovery tools such as use cases, user story mapping, and user flows to define a clear and achievable scope.
I worked closely with stakeholders and the delivery team to align expectations, identify risks early, and support informed decision-making around the low-code approach.
Delivered outcomes
Thanks to my active involvement throughout the project, the proof of concept was delivered with clear scope, strong stakeholder alignment, and minimized delivery risk. My work enabled early identification and mitigation of key business and technical risks, streamlined communication between stakeholders and the delivery team, and ensured fast decision-making.
Lean, purpose-driven documentation and a well-structured discovery process significantly accelerated development, resulting in a working Mendix-based solution ready for client validation and next-step decisions.
Project in numbers
WCAG 2.1 AA compliance: 100% of user-facing screens
Project length: 5 months
Problem
A public sector client needed a digital tool to support self-assessment, professional development, and integrated working across a multi-agency early years workforce.
The existing competency framework was paper-based and lacked scalability, data consistency, and accessibility, limiting its effectiveness as a development and training tool.
Industry
Public sector
Challenges
The client had no prior experience in digital product delivery or Agile methodologies, requiring significant enablement and guidance throughout the project. Establishing a shared understanding of delivery processes, terminology, and collaboration models was essential.
Additionally, as a public sector solution, the system had to fully comply with WCAG 2.1 AA accessibility standards, introducing complexity in UI design and usability for users with visual and other impairments.
Business analyst role
My focus was on guiding the client end to end through the digital delivery process, from discovery to production release, using Scrum. I worked closely with stakeholders to clarify expectations, translate business needs into feasible requirements within low-code constraints, and continuously align scope with technical possibilities.
A key part of my contribution was building trust with the client, establishing clear communication channels, and enabling informed decision-making throughout the project lifecycle.
Delivered outcomes
Within five months, a fully functional, WCAG-compliant digital self-assessment platform was delivered using Mendix.
My involvement enabled the client to confidently navigate Agile delivery, understand trade-offs, and actively participate in product development.
The result was a complete, accessible solution supporting competency assessment across multiple professional levels, delivered on time, in full scope, and with strong stakeholder buy-in.